Frequently Asked Questions

DO YOU OFFER REFUNDS?

*Please note that all purchases are non-refundable. Please try to make sure that you can attend a trip before booking it.*

It is your responsibility to sell your spot to someone else 18+ of age and contact us immediately in the event you can no longer attend a booked trip. Not all is lost, however! We strongly encourage you to purchase comprehensive cancel for any reason insurance (CFAR) within 10 days of your purchase, so that you'll be able to recover your investment from your insurance provider, should you need to cancel. This website provides a variety of comprehensive cancel for any reason insurance options. Many CFAR insurance plans include medical insurance.

COMPREHENSIVE CANCEL FOR ANY REASON INSURANCE MAY ONLY BE AVAILABLE TO CITIZENS OF THE UNITED STATES OF AMERICA AND CANADA. CITIZENS OF OTHER COUNTRIES MAY NOT BE ABLE TO RECOVER THE COSTS OF THEIR EXPERIENCE IF THEY HAVE TO CANCEL AFTER PURCHASING.

what happens to my deposit if I can no longer make it?

Because we do not provide refunds, any deposit made with our payment plans will NOT BE REFUNDED. As mentioned before, if you can no longer please contact us as soon as possible, find a replacement (sell your spot to someone else) and let us know because we will need their names to be registered instead of yours. Also, if you do not believe that you will find a replacement on time, please purchase a travel insurance as mentioned above, just in case, so you can recover your payment from the insurance company.

WHAT IS DOUBLE OCCUPANCY? IS THE PRICE PER PERSON?

Double occupancy simply means that there will be 2 people in the room. Our double occupancy accommodations will most likely have 2 queen beds in the room if you booked double occupancy and coming solo, a roommate will be assigned to you for the duration of the trip. ALL LISTED PRICES ON OUR WEBSITE IS PER PERSON, regardless if there are one or 2 travelers in the room.

WILL I HAVE A ROOMMATE?

Yes if you booked double occupancy, you can request your roommate of choice if you are traveling with someone else, if not a roommate will be assigned to you. Kultured Travels Experiences is designed to foster community.


WHAT IF I DON’T WANT TO SHARE A ROOM WITH A STRANGER?

While we encourage room sharing to foster a sense of community, we understand that some people aren’t comfortable with a roommate arrangement. To have your own room, please book single occupancy, it is more expensive than Double Occupancy.

DO I BOOK MY OWN FLIGHT?

You are responsible for booking your own flight to your Kultured Travels destination, it is not included in the package price you pay. Although our trip prices do not include international flights to and from the start/end cities, it does include transportation while on your experience, accommodations, most meals, a dedicated Experience Designer, all activities listed on the itinerary, an accompanying photographer and tons of inclusions. Airfare isn’t included for a few reasons:

Choice: We want you to have the ultimate choice when booking your airfare. Whether you want to scour the internet to compare the lowest fare, book first-class airfare on your own, or want the convenience of our help, the choice is yours with Kultured Travels Experiences.

Flexibility: Looking to arrive to your travel destination a couple days (or months) before your trip begins, or want to stay longer after it ends?

By not including international flights with rigid departure dates in your trip price, you have the flexibility to do it your way. We’ll inform you of the start and end times of your trip, making it easy to book flights on your own or with us.


WHO SHOULD COME ON A Kultured Travels Experience?

Kultured Travels Experiences are crafted with our diverse audience in mind. However, there are few characteristics that we think all participants should have:

Intellectual curiosity – We will be exploring a new land, and we want all of our participants to immerse themselves and try to learn as much as possible.

A sense of adventure – Kultured Travels aims to push you out of your comfort zone; the ideal participant will embrace this challenge with open arms.

Personable – Our group experiences will put you in touch with new people; we hope that you will connect with each other and potentially form friendships.

Respectful  – Being part of a travel group will expose you to people of different race, backgrounds, religion, sexual orientation and much more. Please be respectful to all and do not affect the group’s energy.

WHAT’S INCLUDED?

Accommodations for the duration of the trip, all activities listed on the itinerary, most meals (see itinerary for exclusions), Airport pickup and drop off, local transportation in-country, multilingual host, guide and a private photographer are included. Additionally, the Cuba Experience includes accommodations for 5 days / 4 nights and a local Spanish-speaking guide in addition to the Kultured Travels staff and private photographer. For more information please visit the itinerary page of the desired trip.

WHAT’S NOT INCLUDED?

Alcoholic beverages (depending on the trip), incidental room charges in hotels and homes, travel insurance, international flights,  and individual activities on your free days are not included.

WHAT INSURANCE IS REQUIRED?

Travel medical insurance is required. For travel medical insurance, our minimum insurance policy coverage for medical emergency evacuation and repatriation is USD $100,000 (or equivalent in other currencies). We will verify that all travelers have such insurance in place and coverage as per the requirements listed above.

We recommend the Insuremytrip , Travel Insurance World Nomads marketplace where you will find a variety of travel insurance options. You have the choice to use any travel insurance provider you'd like, as long as you send us proof of insurance at least one month before the scheduled departure. Failure to provide accurate proof of insurance prior to attending our trips will result in cancellation.

Please note many comprehensive cancel for any reason insurance plans include medical insurance.

WHAT INSURANCE IS STRONGLY RECOMMENDED?

Due to the involved logistics, we do not offer refunds - therefore we strongly recommend purchasing comprehensive cancel for any reason insurance. By having comprehensive cancel for any reason insurance, you won't need to worry about emergencies that can happen before or during your experience. Insuremytrip and World Nomads are websites we recommend that offer a variety of comprehensive cancel for any reason insurance plans that will allow you to cancel your trip and obtain a refund from the insurance provider.

COMPREHENSIVE CANCEL FOR ANY REASON INSURANCE MAY ONLY BE AVAILABLE TO CITIZENS OF THE UNITED STATES OF AMERICA AND CANADA. CITIZENS OF OTHER COUNTRIES MAY NOT BE ABLE TO RECOVER THE COSTS OF THEIR EXPERIENCE IF THEY HAVE TO CANCEL AFTER PURCHASING.

CAN I INVITE A FRIEND?

Yes! However, all spaces are first come first serve, if your friends do not book before we sell out, they will no longer be able to join.

WHO WILL BE MY POINT OF CONTACT AFTER BOOKING?

We have a dedicated customer service specialist who will assist you with all of your needs. Please contact us at info.kulturedtravels@gmail.com. We will respond to your inquiry within 24 hours. In addition to that, you’ll receive frequent email communication and other opportunities to connect with your experience cohort in the months leading up to your trip.

DO I NEED A VISA TO TRAVEL WITH Kultured Travels Experiences?

It depends. Currently, our Cuba experiences require a visa for U.S Citizens. For potential customers who aren’t U.S. Citizens, please use this free tool to determine your Visa requirements (Click Here) for other KT destinations. We recommend you look into this as soon as possible to avoid last minute visa request fees or have your visa request denied.

HOW DOES THE PAYMENT PLAN OPTION WORK?

When you purchase a tour using with a payment plan, a one-time deposit is due at purchase. You will then receive invoices via the same email and contact information you provided at booking. All payments must be made manually by the invoice deadlines. Failure to pay an invoice on time or within 48 hours of the deadline will result in a $50 late fee, and after 10 days your spot will be canceled automatically with no refund.

WHAT ARE THE AVERAGE AGES OF TRAVELERS THAT PURCHASE Kultured Travels Experiences?

We welcome anyone over the age of 18. The average age range of our travelers will be 18-70, for all tours including alcohol, minimum age requirement will be 21 years old and older.

CAN Kultured Travels tourS BE PLANNED FOR MY LARGE GROUP OF FRIENDS?

Yes, the dates just cannot conflict with any other tour we have planned. The group must be a minimum of 10 people of age 18 and older. Contact us via email info.kulturedtravels@gmail.com.

WHY ARE THE PRICES DIFFERENT FROM THE LAST LAUNCH? WHY ARE THEY INCREASING?

Prices of our tours are variable and seasonal, so they do change according to the time of year, currency fluctuations and vendor pricing.

if I am not from/living in the US, can I come?

Yes, Kultured Travels tours are open to everyone worldwide, just know that you are responsible for all visa/documents requirement to travel to the chosen destination.